Winmyr Terms and Conditions – Your Complete Guide to Using the Platform

Winmyr (www.winmyr.my) is a licensed online gaming platform. These Terms and Conditions form a legally binding agreement between Winmyr and each of our users. By browsing our site, registering an account, or using any of our services, you automatically agree to be bound by these terms.

Winmyr's services are available to adults only (18 years of age or older). Residents of any country or region where online gaming is prohibited by law are not permitted to register an account. Winmyr may independently verify a user's location and restrict access where necessary.

These Terms and Conditions may be updated from time to time. Winmyr will notify registered users of any significant changes. We recommend visiting this page regularly.

You are required to provide accurate and complete information when registering on Winmyr. Creating an account using false information is strictly prohibited and may result in suspension or termination of your account.

• Each individual may only One Account can be created.
• The name, date of birth, and contact details provided at registration must be accurate.
• Winmyr may request government-issued identification at any time for identity verification purposes.
• Members of the same household may use separate accounts on the same device or network, provided this is disclosed to Winmyr in advance.
• Always keep your account password confidential — never share it with any third party.

Winmyr supports a variety of payment methods, including mobile banking, net banking, and e-wallets. Each payment method may have its own minimum and maximum transaction limits.

• Deposits are generally credited to your account instantly.
• Withdrawal requests are typically processed within 5–60 minutes; however, delays may occur if KYC verification has not been completed.
• Withdrawals may only be made to the same payment method used for the original deposit.
• Winmyr does not charge any transaction fees; however, third-party payment providers may apply their own charges.
• If there is any suspicion of fraudulent activity or money laundering, Winmyr reserves the right to place a hold on withdrawals.

All transactions are conducted in BDT. Market exchange rates may apply for foreign currency conversions.

Winmyr offers its members a range of promotional offers, including welcome bonuses, free spins, cashback, and loyalty rewards. Each bonus comes with its own terms and conditions, which are detailed on the relevant promotions page.

• Before claiming a bonus, please review the relevant Wagering Requirement Required reading.
• The same bonus cannot be claimed more than once.
• To withdraw winnings earned through a bonus, you must meet the specified turnover requirements.
• Free spins have a limited validity period — typically 24–72 hours.
• Attempting to claim bonuses through multiple accounts may result in both accounts being terminated.
• Winmyr reserves the right to modify or cancel any promotion at any time.

Every game on Winmyr is operated by world-class providers and audited by independent third-party security organisations. The rules for each game are available within the game itself.

• Game outcomes are determined entirely by a Random Number Generator (RNG).
• If a game is interrupted due to a technical issue, Winmyr will make every effort to recover the outcome.
• Any winnings incorrectly displayed due to a technical error will be considered void.
• In Live Casino games, the dealer's decision is final.
• If your internet connection drops during an active bet, the outcome will be recorded on the game server.

The following activities are strictly prohibited on the Winmyr platform. Any violation may result in account termination and forfeiture of any remaining balance:

• Using the platform for money laundering or any other illegal financial activities.
• Attempting to claim bonus benefits by creating multiple accounts.
• Using automated bots or software to play games.
• Engaging in abusive or offensive behaviour towards other players or staff.
• Exploiting any game vulnerability or bug to gain an unfair advantage.
• Creating or operating an account using a false identity.
• Operating an account on behalf of a person under 18 years of age.

Winmyr reserves the right to investigate, suspend, or permanently close any account for any reason. However, Winmyr will not exercise this right without just cause.

• Violations of the Terms & Conditions may result in immediate account suspension.
• If an account is under investigation for suspicious activity, the associated balance may be placed on a temporary hold.
• Users may also request account closure at any time.
• Upon account closure, any valid balance will be returned; however, bonus funds will be evaluated in accordance with the applicable terms.

Winmyr places responsible gaming at the forefront of everything we do. We believe gaming should be a form of entertainment — never a source of income.

• Users can set their own Deposit Limit can be set.
• A self-exclusion request for a specified period can be submitted if needed.
• If unusual gaming patterns are detected, Winmyr may reach out to you directly.
• If signs of gaming addiction appear, seeking professional help is strongly advised.

To learn more, visit our Responsible Gaming Visit the page.

Winmyr treats the protection of your personal information as a top priority. We never sell your data or share it with third parties for commercial purposes.

• Collected data is used solely for service delivery and fulfillment of legal obligations.
• All data is stored in encrypted form using SSL technology.
• You may request a copy of your data or ask for it to be deleted at any time.

For complete information, please visit our Privacy Policy Read.

Winmyr reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, registered users will be notified in advance via email or through the platform.

Continued use of the platform after any changes have been made will be taken as your acceptance of the updated Terms and Conditions. We therefore recommend visiting this page regularly.

For any questions regarding these Terms and Conditions, please contact Winmyr customer support. Our support team is available 24/7.